Newegg sucks. I just spent $920 on computer parts that I ordered on Monday and got on Friday despite the fact that it was shipped with 1 day shipping. The $120 motherboard arrived DOA. Now to get my money back, I have to accept a $20 “Restocking Fee” although I don’t know why you’d restock a defective motherboard. On top of that, I had to pay $10 to ship it back, plus my gas and time to get to the post office.
In my opinion, a retailer should be responsible for the parts they sell and if a part is defective the retailer should absorb the cost to correct the situation. What right do they have to charge people for defective goods? It would be like if I went to Fry’s and they told me “If this part is broken, you can have your money back, but we get to keep 15% to put it back on the shelf.” As it is, they put the defective parts back on the shelf for free 🙂
The cost of buying from NewEgg was about $200 less than if I had bought the same parts from Fry’s. But if you consider all the time and money I spent because of the defective parts, plus the headache of waiting for the parts, I would have been better off just paying the $200.